Hiring a contractor to do any sort of work involves some risk. Despite our efforts to provide you with the most reputable and reliable contractors available, sometimes problems do arise. This may simply reflect a misunderstanding between contractor and client, or at worst, the contractor did not live up to your expectations or performed an inferior service.
At Basement Depot, we are so confident in our accredited contractors that Basement Depot will provide you with a $1,000.00 Warranty on our accredited Contractors absolutely FREE. This is NOT the same as any Warranty being offered by the Contractor, but additional protection that does not represent self-insurance by the Contractor and will even allow you to hire a different Contractor to repair or rectify a probelm created by the original Contractor. You will not find a similar or better Warranty anywhere!
If you are interested in protecting yourself further, you can purchase an upgrade to our FREE Buyer Protection Plan by purchasing added protection up to $10,000.00 at nominal cost.. The BasementDepot Buyer Protection Plan for Contractors provides that extra security you may need for "peace of mind" when hiring a contractor.
Here is how it works:
You must purchase a Buyer Protection Plan BEFORE any work is started by the Contractor. View a Sample Warranty
The contractor must be a BasementDepot-accredited contractor.
The contractor will update your Warranty Certificate when the project is completed. When the contractor enters the completion date, your 6-month (180-day) warrany begins.
If a problem occurs within the warranty period, you must file a Complaint within 180 days (6-months) of completion of the project.
Once your complaint is filed, the contractor will respond within 10-days.
BasementDepot will investigate the complaint and the contractor's response, and thereafter make a determination on whether or not the complaint is valid and covered under the Buyer Protection Program.
BasementDepot will attempt to mediate the dispute and/or problem in an effort to resolve the matter.
If mediation is unsuccessful and the problem is not resolved to the consumers satisfaction, the consumer will be instructed to obtain an estimate from another contractor to correct the problem.
BasementDepot will pay the other contractor to perform the needed repairs up to the total amount of coverage, whichever is less.
Additional Contractor Buyer Protection is available in the amounts ranging from $2,000.00 to $10,000.00. If you are interested in purchasing additional Contractor Buyer Protection, in addition to the $1,000.00 FREE protection.
Which Basement Depot Contractors qualify for this FREE PROTECTION? Simply select your State where the work will be done and the type of Contractor you wish to hire and a list of all eligible contractors will be provided (a new window will popup).
